FIG. 09 Contact

Talk to a human in Sydney or Dubai.

No chat-bot. No "submit and we'll get back to you in 5 business days". Forms below are read by named people in the team and replied to in their working hours — typically within 4 hours of receipt.

Book a walkthrough

A 30-minute call with a real engineer (not a sales lead). We'll show you the platform, walk through one of your real risk scenarios, and answer anything procurement will need.

By submitting, you agree to our privacy notice. We will not share your details with anyone outside Permus.

Sales NEW · 4 hr REPLY

[email protected]

For walkthroughs, pricing questions, and procurement reviews.

Existing customers SUPPORT · 90s SLA

Use the portal "Contact analyst" button

Routes directly to the on-shift Tier 2 in Sydney or Dubai. Median time-to-human: 90 seconds.

Phone BUSINESS HOURS

800-PERMUS

UAE toll-free. Mon–Sun 09:00–18:00. Answered by SOC, not a call centre.

Security disclosure VULN · 24 hr ACK

[email protected]

Coordinated disclosure for security researchers. PGP key below.

Press & media

[email protected]

For interviews, fleet trend data, founder availability.

Partners & channel

[email protected]

For MSPs and IT consultancies wanting to resell IronCastle.

§ 02Where we sit

Two offices. One SOC, on rotation.

Permus Information Technology LLC — registered in Dubai, operating across Sydney and Dubai with a small remote contingent in London and Singapore.

HQ · DUBAI

Dubai

Permus Information Technology LLC
Office 01.02, The Offices 5
One Central Plaza DWTC
Dubai UAE · P.O. Box 9420

Trade licence: 1209884
VAT TRN: 100387442100003
Hours: Sun–Thu · 09:00–18:00 GST
Toll-free: 800 PERMUS
Direct: +971 4 555 0142
APAC · SYDNEY

Sydney

Permus Information Technology Pty Ltd
Level 18, 1 Bligh Street
Sydney NSW 2000
Australia

ABN: 84 614 998 271
ACN: 614 998 271
Hours: Mon–Fri · 09:00–18:00 AEDT
Phone: +61 2 8330 0142
SECURITY · PGP

Public key for [email protected]

For security researchers and customers reporting suspected compromises. Acknowledgement within 24 hours; triage decision within 5 business days.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Comment: IronCastle Security · 9F4C 3B5A 8D71 24E0 6B92
Comment: F1A8 7C53 D294 6E10 88A3 · expires 2027-08-14

mQINBGW8a7gBEAC3pXqB8r4qkB1S2zN4yQ6xVmF7GjMtL9pK0wHdEeNcXz
Bv3tQ8DfPvYxAuGmH9KsLtUaYiCnJoPrSdEf2vXkBwQzZyMnWp4rTbVoRf
… (truncated for display) …
=Fz3a
-----END PGP PUBLIC KEY BLOCK-----